FAQ
Search Frequently Asked Questions By Topic:
Access Control
Video Surveillance and CCTV Systems
Audio/Video Systems
Phone Systems
Data Network Installations
Cable Infrastructure
Alarm Systems
Access Control
What is access control, and why is it essential for a commercial building?
Access control restricts who can enter specific building areas, ensuring security by preventing unauthorized access and protecting sensitive information, assets, and employees.
What are the costs associated with access control systems?
Costs vary widely based on system complexity, installation, hardware, and any ongoing maintenance or monitoring fees. It's essential to balance the budget with security needs.
How much labor on average, does it take to make a door access controlled:
It takes 32-36 hours of labor to install access control per door. (This is based on two techs working on the wiring to the controller and door hardware or devices or 2 days of installation labor.)
Do you provide customers with onsite access control equipment or cloud-based (ACaaS) access control systems?
We provide both types of access control systems. Still, most clients opt for ACaaS (Access Control as a Service) for the Access Control System due to the ability for remote control via the manufacturer App. As long as you have an internet connection, you can make revisions to access credentials live and on the fly. Since services are on the cloud, there’s no onsite security server for credential authentication. You no longer need to maintain a server with hardware/software and firmware upgrades.
How secure are access control systems?
The security level varies based on the system type; biometric and multi-factor systems typically provide greater security than traditional keycards. Additionally, employing encryption and conducting regular software updates enhance overall security. An often-overlooked factor is the administration of the system. A dedicated Security Administrator plays a crucial role in updating access credentials and levels, removing credentials for employees who no longer work with the company, and ensuring that all access and locking devices function properly.
How long does the system keep a log of access per door?
Typically, logs are kept for 30 days on a Cloud Service and deleted by the oldest record. On customer-onsite equipment, it all depends on the configuration done by us or the company IT Department. Record keeping also depends on the amount of hard disc space allocated by the IT Department.
On average, how much does it cost to install one accessed controlled door?
$4K—$6K, depending on the door hardware and the material of the door. The cost includes the cabling distance to Door Controllers, the distance to the data network, the Maglock vs. Strike vs. Electrified Door Lock, and the Standard Proximity Reader vs. Bluetooth Reader vs. Keypad/Reader.
What types of access control systems are available?
Access control systems range from traditional keycards and fobs to biometric systems (fingerprint or facial recognition) and mobile app-based access, allowing various options depending on security needs. The main difference between systems is that they are either on-premise access control servers or access control servers on the cloud (remote servers on the cloud). Cloud-based Access Control provides access to the system anywhere as long as you have internet access.
What factors should be considered when choosing an access control system?
Key considerations include the building’s security needs, the number of employees or visitors, system scalability, integration capabilities with other security systems, and budget—finally, On-Premise ACS Server or ACS on the Cloud.
Can access control systems integrate with other security systems?
Many access control systems can integrate with CCTV, intrusion detection, fire alarms, and building management systems for comprehensive security and monitoring.
How does access control improve operational efficiency?
Access control streamlines entry management, reduces reliance on physical keys, provides automated access logs for auditing, and can help manage employee movements within the building.
What are the ongoing maintenance requirements for access control systems?
To ensure reliable performance and security, regular updates, checking components, managing user credentials, and periodically testing the system are recommended.
What happens in the event of a power outage?
Installed systems have backup batteries, and some include fail-safe or fail-secure mechanisms to ensure that particular doors remain secure or open depending on the business’s needs.
Video Surveillance and CCTV Systems
What is the difference between analog and IP (digital) CCTV systems?
Analog systems are generally inexpensive and record directly to a DVR (Digital Video Recorder). In contrast, IP systems deliver higher resolution, enable remote access, and offer better scalability by recording to an NVR (Network Video Recorder). You can connect legacy DVRs and cameras using coax cables and 18/2 power cables, whereas IP systems use either Category 5/5e or Category 6 cables. IP cameras provide higher-resolution video.
Can I view live footage from my CCTV system remotely?
Almost all modern IP systems allow remote access via mobile apps or web browsers so that you can monitor your property from anywhere with an internet connection.
What’s the difference between NVR and DVR, and which is better?
NVR (Network Video Recorder) is used with IP cameras, providing higher-quality images and flexibility in installation. At the same time, DVR (Digital Video Recorder) is compatible with analog cameras and is usually more affordable.
How does night vision or low-light functionality work in CCTV cameras?
Night vision uses infrared LEDs, allowing cameras to capture footage in darkness. Higher-end cameras, such as starlight sensors, may have advanced low-light capabilities for more explicit images in low-light conditions.
How long do CCTV systems typically retain footage?
Retention time varies based on system settings, storage capacity, and recording quality. Many systems allow footage storage for a few days up to several months.
How much storage do I need for my CCTV system?
Storage needs depend on the number of cameras, video quality, recording frame rate, and desired retention period. Some systems offer options like motion-triggered recording to save space. Once we know the above, we provide the proper Hard Drive to meet your needs.
What are the best camera types for outdoor vs. indoor use?
Outdoor cameras should be weather-resistant and often have infrared or low-light capabilities, while indoor cameras may be smaller and offer features like wide-angle views or discreet placement. Our experience has proven that the “Turret” type of camera is superior to globes and bullets.
How many cameras will I need for my business or property?
This depends on the property size, layout, and areas requiring monitoring. A professional site assessment can help determine the ideal number and placement of cameras for full coverage.
Can CCTV cameras record audio as well as video?
Some CCTV cameras can record audio, but recording audio may be subject to legal restrictions. It’s essential to check local laws and obtain consent if necessary.
Are there maintenance requirements for CCTV systems?
Regular maintenance, including lens cleaning, firmware updates, storage checks, and hardware inspections, ensures the system remains reliable and performs optimally over time.
Audio/Video Systems
What type of audio/video system is best for my business?
The best system depends on the business type and needs. A restaurant might need distributed audio, while a corporate office may prioritize video conferencing and digital signage.
Can the system be controlled remotely or from a single device?
Yes, most commercial systems can be integrated with control apps or interfaces, allowing for centralized or remote control over audio, video, and even lighting.
How many speakers/screens do I need, and where should they be placed?
This depends on the room's size, layout, and acoustics. A site assessment is essential for determining the best speaker and screen placements to achieve balanced sound and clear visuals.
Will the system be able to support future upgrades?
Professional-grade systems are generally scalable, allowing for the addition of more speakers, screens, or advanced technology without needing a complete overhaul.
Are there maintenance requirements for the audio/video system?
Routine maintenance, such as checking cables, updating software, and inspecting equipment, is recommended to keep the system in optimal condition.
How much does a commercial audio/video installation cost?
Costs vary based on system size, equipment quality, installation complexity, and additional features like control systems or integrated lighting.
What’s the difference between wired and wireless audio/video systems?
Wired systems offer stable performance and are ideal for permanent setups, while wireless systems provide flexibility for rearranging spaces but may be susceptible to signal interference.
Can the audio/video system integrate with our existing technology?
Many systems integrate with existing equipment like computers, projectors, or video conferencing tools, although compatibility depends on the specific equipment and setup.
How does acoustics impact the audio quality, and do we need soundproofing?
Acoustics significantly affect sound quality, especially in large or open spaces. Soundproofing or installing acoustic panels can effectively reduce echo and enhance audio clarity.
What support options are available if we encounter issues with the system?
Many system installers offer maintenance packages or remote support, providing assistance for troubleshooting, system updates, or repairs as needed.
Phone Systems
What type of phone system is best for my business—VoIP, cloud-based, or traditional landline?
Each system type has its advantages. VoIP and cloud-based systems are typically more flexible and scalable, while traditional landlines may offer reliability for specific industries.
How scalable is the phone system if my business grows?
Many modern phone systems, particularly VoIP and cloud-based solutions, are easily scalable and accommodate new lines or locations as the business expands.
Can the phone system integrate with my existing CRM or business software?
Many VoIP and cloud-based phone systems can integrate with CRMs, project management tools, and other software to streamline customer interactions and improve productivity.
What are the call quality and security levels of the system?
Call quality depends on internet bandwidth, equipment quality, and network infrastructure. Security is also a key consideration, particularly for VoIP systems that rely on encryption and secure networks to protect against breaches.
What are the maintenance and support options?
Many providers offer various support options, including remote technical support, maintenance packages, and employee training to ensure the system runs smoothly.
How much does it cost to install and maintain a commercial phone system?
Costs vary based on system type, the number of users, equipment quality, and any required maintenance or service fees.
What features come with the phone system, and are they customizable?
Standard features include voicemail-to-email, call forwarding, automated attendants, and conferencing options. Many systems also allow feature customization based on specific business needs.
Is the phone system reliable during power or internet outages?
Traditional landlines generally work during power outages, while VoIP systems may require a backup power source. Some VoIP systems offer call-forwarding options to mobile phones as a contingency.
How easy is it to use and manage the phone system?
Many modern systems come with user-friendly management dashboards, allowing businesses to easily add users, manage extensions, and configure settings without technical expertise.
Can employees access the phone system remotely or from mobile devices?
Most VoIP and cloud-based systems support mobile access, allowing employees to make and receive business calls on mobile devices, ideal for remote work and on-the-go accessibility.
Data Network Installations
What type of network infrastructure is best for my business—wired, wireless, or hybrid?
Wired networks offer stability and speed, wireless networks provide mobility, and hybrid solutions combine the strengths of both, depending on the business's layout and needs.
What is the expected cost for installation and maintenance?
Costs vary based on network complexity, equipment quality, and business size, and there are additional ongoing expenses for maintenance, upgrades, and potential service fees.
What equipment is required for a reliable network setup?
A robust setup generally includes routers, switches, access points, cabling, and possibly servers or data storage devices. The exact requirements depend on network size and usage.
What is the expected speed and reliability of the network?
Network speed and reliability depend on your equipment, available bandwidth, and how you configure your system. Wired connections usually provide the highest stability, while wireless solutions are affected by how you place access points and the level of interference present.
What is the estimated installation time for a new network?
Installation time varies by business size, infrastructure complexity, and project scope, but an estimate can help with planning to minimize downtime.
How much bandwidth will our business need?
Bandwidth needs depend on the number of users, application types, and data demands, such as video conferencing or large file transfers. A needs assessment helps determine adequate bandwidth for current and future use.
How secure will our network be, and what security measures are included?
Network security includes firewalls, encryption, VPNs, and intrusion detection. Customizable security protocols help to protect sensitive business data and guard against cyber threats.
Can the network handle future expansion if our business grows?
Scalable infrastructure, such as modular switches and additional access points, can support future growth without requiring a significant overhaul.
How easy is it to manage and monitor the network?
Many modern networks include management dashboards or software for monitoring performance, setting user access, and troubleshooting, often with remote access capabilities.
What type of support is available if we encounter network issues?
Many providers offer different levels of support, including remote troubleshooting, on-site assistance, and maintenance contracts, which are critical for minimizing disruptions and ensuring network uptime.
Cable Infrastructure
What is structured cabling, and how does it benefit my business?
Structured cabling is a standardized approach to organizing and installing network cables. It improves efficiency, scalability, and troubleshooting and allows for easy upgrades and additions.
How long does structured cabling installation typically take?
Installation time depends on the building size, cabling scope, and complexity, but a detailed assessment can provide an accurate estimate to minimize business downtime.
What’s the difference between Cat5e, Cat6, and fiber optic cabling?
Cat5e suits basic needs, while Cat6 and Cat6a support higher data speeds and bandwidth. Fiber optics offer the highest speeds over long distances, which is ideal for large-scale operations.
What is the lifespan of structured cabling?
Structured cabling typically lasts 10-15 years, with high-quality installations often supporting network demands over several generations of technology.
How does structured cabling compare to wireless networks?
While wireless networks offer mobility, structured cabling provides more reliable, higher-speed connections, ideal for data-intensive applications and long-term stability.
What types of cables are used in structured cabling systems?
Common cable types include Cat5e, Cat6, Cat6a, and fiber optics, with selection depending on bandwidth requirements, future-proofing, and the distance between network devices.
Is structured cabling a good investment for future growth?
Yes, structured cabling supports scalability, allowing businesses to add devices or reconfigure spaces without significant infrastructure changes, making it an investment in long-term flexibility.
How does structured cabling support network performance and reliability?
Structured cabling reduces signal interference, improves network speed, and minimizes downtime by providing organized and clearly labeled cables that are easier to troubleshoot and maintain.
Can structured cabling be used for both data and voice communication?
Structured cabling supports data and voice services, allowing unified communication and simplifying network infrastructure.
What maintenance is required for a structured cabling system?
Structured cabling requires minimal maintenance, though occasional checks, cleaning, and testing can help ensure optimal performance and quickly address any connectivity issues.
Alarm Systems
What types of alarm systems are available for my property?
Options include monitored alarms, self-monitored systems, wireless or wired setups, and advanced systems with smart features like app control, video integration, and remote access.
How reliable are wireless alarm systems compared to wired ones?
Wireless systems are flexible and easier to install, but they may be susceptible to interference. Conversely, wired systems provide stable connections but require more extensive installation.
Can I control or monitor my alarm system remotely?
Yes, many modern alarm systems allow remote control and monitoring through mobile apps. These apps enable users to arm or disarm the system, view camera feeds, and receive alerts.
How much does it cost to install and monitor an alarm system?
Costs vary based on system type, complexity, and service level, with ongoing monthly fees for professional monitoring and additional expenses for optional add-ons like cameras.
Are alarm systems customizable for specific security needs?
Yes, you can tailor alarm systems to different security levels by customizing zones, setting entry/exit delays, placing cameras strategically, and making other adjustments based on the property layout and risk level.
What’s the difference between a monitored and an unmonitored alarm system?
Monitored systems alert a professional monitoring center, which can notify authorities, while unmonitored systems rely on audible alarms or self-notifications through an app.
What features should I look for in an alarm system?
Standard features include motion sensors, door/window sensors, video surveillance, remote access, alarm alerts, and integrations with other smart devices for added security.
How are false alarms handled, and can they be prevented?
Proper system calibration, user training, and regular maintenance can reduce false alarms. Many systems also enable users to cancel false alarms before notifying authorities.
What happens if there’s a power outage?
Most alarm systems have backup batteries to maintain functionality during power outages, and some offer cellular connections to maintain communication even if internet service is down.
What are the maintenance requirements for an alarm system?
Regular maintenance includes checking batteries, testing sensors, updating software, and inspecting the system for any signs of wear, which helps ensure reliability and reduces false alarms.